3123 Nutrisystem Consumer Reviews and Complaints
After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. Thank you for the feedback. You can customize your order, so anything I don't like I just don't order again, and anything I like I order more off on the next shipment. About 2 years ago, the PD got worse and affected my gait and balance. Since I take these to work, the only heating option is microwave.
Appointments at Mayo Clinic
Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.
We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors.
Please let us know if there is anything else we can do to help! I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison.
Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account. Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation". At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem.
The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong!
If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another.
I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you.
We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box.
I specifically requested no chocolate. Maybe training is advisable for people helping people to order food. Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching.
Best wishes as you continue on the program. I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order.
I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will.
The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me.
Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.
We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted.
I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you. The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left.
Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information. Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way.
We will be investigating this and reaching out soon. I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why.
I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year. Just a little more weight to lose so I ordered again for 2 months.
First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late.
How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off.
We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered. I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent. You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging.
We are sorry that you had such a poor experience with us. We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches. Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals.
With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance. Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home.
Nutrisystem will ship all the food you need to your doorstep, with free shipping included. You can also find their products on QVC, at Costco and at several major grocers and mass retailers like Kroger and Walmart. Transition and maintenance plan: This program provides long-term fat loss success rather than just focusing on initial weight loss, which is important for those who need to establish lifelong healthy habits.
While all of the meals offered by Nutrisystem are designed to comply with the USDA's recommendations for a nutritious diet, those who want to stick to a vegetarian diet can especially benefit from Nutrisystem. You can avoid all animal products and still lose weight with Nutrisystem, with over 90 vegetarian options.
Many people fail at diets because their bodies crave snacks to maintain their blood sugar levels throughout the day. Because Nutrisystem allows 6 meals a day, you can avoid a dip in your blood sugar that could lead to cravings. By eating smaller portions, you can eat more frequently and still reach your weight loss goals. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.
To see why, sign up below! Be in the know Get trending consumer news and recalls. Thanks Keep an eye on your inbox, the lastest consumer news is on it's way! This review is featured by Nutrisystem. March 11, An active athlete 21 years a collegiate soccer referee , 13 years ago I contacted Parkinson's Disease. March 12, Nutrisystem response. Hello Willis, Thank you so much for your review and sharing your story. March 9, Tomorrow is my last day on turbo take off.
March 11, Nutrisystem response. Hello Lori, Thank you so much for your review. We will be sure to let his supervisor know what a great job he did on your phone call. Hi Karen, Thanks so much for sharing your review with us today.
Hope you have a great day! The Nutrisystem Consumer Experience Team. Page 1 Reviews 1 - Not sure how to choose? Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations. Let us know if you need any help!
Hi Kari, We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received. We will be looking into this and reaching out soon -the Nutrisystem Consumer Experience Team. How do I know I can trust these reviews about Nutrisystem? We require contact information to ensure our reviewers are real. We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness.
Hi JoAnn, We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. Hi Mary, We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Hi Darrylynn, Thank you for writing this review. Hi Mary, We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
Hi Ginny, We are sorry to hear about the spoiled and stale items you received. Hi Debra, We are sorry to hear that it took you so long to receive the information you needed for the program. Hi Tammy, We are sad to hear about the way you were treated when calling. Hi Nancy, We are sorry to hear the NuMi promotion fell off after placing the order.
Thickener and binder added to help provide an easier consistency to foods. It is known to help gel and add a better consistency to foods. An organic pigment found in many kinds of plants and fruits.
This is a form of vitamin A that gives foods a unique, bold orange color. Vitamin A is important for overall health and it can provide antioxidant benefits, improve skin health, reduce inflammation, and help keep eyesight healthy.
B vitamin which is found naturally in many foods such as grains, milk, eggs, vegetables, and much more. This is good for treating cholesterol, and aiding overall digestion. It can also protect against any toxins and dangerous pollutants. Source of iron which is important for proper blood health and energy. This is found naturally in red meat, and when the body is deficient in iron it can lead to unwanted side effects.
This is the most common of all worldwide deficiencies, and it can contribute to illness. High fiber food which is also rich in amino acids. This is one of the few vegetable based foods which have omega 3 fatty acids. This can be used to aid digestion, and it also contains a rich source of protein and fiber. Also found in this are trace minerals and vitamins such as vitamin B1, magnesium, zinc, phosphorus, vitamin b6, and much more.
The company offers different varieties of pre-packed foods which contain fiber and protein to suppress appetite. An additional benefit is that the nutrition is well-balanced, and has a correct balance of nutrients the body requires to maintain optimal health.
They have also mentioned that they do not use 4 unwanted ingredients which can be unsafe when eaten. This includes MSG, the artificial sweetener known as aspartame, hydrogenated oils which contain trans fats, and high fructose corn syrup, a cheap sweetener which can lead to tooth decay as well as metabolism disorders. Click here to sign up with Nutrisystem. Since the majority of foods eaten will be actual meals, this gives the diet plan enough variety to maintain unique.
They have also made sure to provide customers with a wide array of nutrients which is beneficial for not just weight loss, but overall health as well. There are low-glycemic options offered, and their foods are free from artificial colors, flavors, or sweeteners.
There is the convenience of delivered food, and the kinds of foods are offered are low calorie, which makes it easier for one to sustain real weight loss.
Pricing varies both on the plan chosen and the kinds of foods one makes at home. They offer simply plans based on selections of foods one is looking for. They also add how the ease of making foods makes the diet plan an effective solution for people who want their dieting needs catered to. Overall it gives one the ability to diet while enjoying many foods such as muffins, ice cream, brownies, and much more.
The company is owned by the Nutrisystem, Inc. The company as a whole has been widely regarded for its great customer service. When looking at their Consumer Affairs page you can see a dialogue that the customer service team has with any and all kinds of opinions and concerns.
For any questions there is a comment listed where a representative asks the person involved to contact them directly, either via an email correspondence or via phone. Overall it appears the company is effective at handling any customer questions quickly.
Support your weight loss goals by finding out more about the Nutrisystem Diet. Overall there are many reviews online from satisfied users. On Consumer Affairs they have a total of 2, reviews currently, with many giving a satisfactory rating. Customers were often pleased with their results, and said it helped them make better food choices when they either ate out, or when they cooked food at home. Achieve sustained weight loss results by trying the Nutrisystem Diet. The strategy is fairly simple, as pre-packaged meals are offered which are lower in calories.
This makes it easy to diet without having to meal prep and count calories. This simplifies eating which is the most important part of a diet.
There are many kinds of snacks, full meals, beverages, and more. This is why the highest rated diet plan of the year was found to be the Nutrisystem Diet. It can help one lose weight with ease as it takes away the need to count calories, weighing and scaling foods and keeping food logs which can take the enjoyment out of eating. Its a very good portion control diet with large selection of food. Like with any diet if you stick with it it will work. The customer service on the other hand is not that great.
It takes at least 30 mins to get someone on the phone to resolve an issue. In my case I called to find out when part of my order will be shipped and representative decided to cancel my order without letting me know but charged my CC full amount. Very unhappy with the experience. After my second delivery, I needed to cancel my Nutrisystem program with the intentions of resuming the program sometime later in the year.
I called on April 27, to cancel and spoke with a guy named Anton sp? Anton gave me a really hard time. He asked a lot of questions, and I answered them.
Anton said he had to ask the questions and that I should call back when I had more time to answer his questions. I said no and that I wanted to cancel now. He got nasty and said I wasn't listening to him. So he asked another question. He said your program is cancelled. Then the phone went silent.
There was about 2 minutes of silence. I feel like Anton was extremely unprofessional, rude, and deceptive. So Anton has made me not want to use Nutrisystem again. I've lost twenty pounds and more to go. It's an easy program to follow if you have the food. The company needs to send your full order at once or even a day or two apart to be able to follow their program. They send frozen first and your lucky to get your packaged products 5 or 6 days later.
Separate warehouses or not, each part of your order should ship around the same time. Lost ten pounds so far. I love the ease and convenience of it. I recommend going for the highest level option and getting the frozen foods. The shelf stable breakfasts and lunches are good, but the shelf stable dinners are mostly inedible, mushy pasta in pouches and pizzas resembling lunchables.
The program is costly enough, so go the extra and get the frozen stuff. Nutrisystem has helped me to lose 40 lbs, still have 40 more to lose. It is such a blessing to have the food prepared and quick to cook, especially when I am struggling with a craving or emotional eating. More than weight loss it is teaching me about myself and how to eat for my body. I just love Nutrisystem! Follow their simple plan and you will lose weight.
I lost 6 pounds in week 1. Remember to do your part This plan works if you work it. I am only on day one and wondering if I'll be able to continue on this plan.
I don't consider muffins and bars valid substitutions for a meal not to mention the taste of the aforementioned items. Marie, please check out the taste of this food. I have been on NS for 11 months and have lost 41 lbs. Yes, that is slow, but it is working for me and my son just recently joined this month.
Love most of food, especially the breakfast waffles. Very bad, read small print everywhere on each page of very confusing terms and conditions, continue to be charged even though i stopped my order.
Honestly the food is ok but I already lost 10 pounds in two weeks. There is just something great about the convenience and calorie control. I def recommend trying it. I'm having a hard time with the taste of the food but I'm going to move forward and do the best I can.
I was really excited to try this out after I ordered it. The food that I ordered actually liked. Also, they did not tell me what to eat. The first week was really difficult for me because of the portions but I though, this is what I'm supposed to eat.
The taste of the food tasted okay. What really got to me is when one of my coworkers informed me that you could but their products in Walmart and Dollar Tree. That really up-set me. I wasted so much money and you could have bought this for cheaper.
Additionally, after the first week all my food started tasting the same. Even if I had a meal that consisted of just cheese, it all tasted like tomato. I made a mistake when I first received the box of food and did not look at my order list.
I discovered that I ordered different things and they substituted most of those foods. I have lost two pounds in one week. I still have a 3 more weeks to go and I'm dreading it. I'm sticking to it only because I wasted so much money. I would not recommend this product to anyone.
I would rather buy Jenny Craig!! I am 5 days in and haven't lost an ounce. Am following program to the letter The 1st month it was great. I lost 11 lbs. Still walking , steps per day and eating Nutrisystem. Not pleased so far this month. Not working, Good luck. I have reached my weight loss goals! I tried the program and stayed with it for two months.
I did lose weight, but I found the meals for the most part were not tasty and I was always hungry. I would not do this program again. The food is really bad. I found very few of the items to be edible. For the cost you could easily do your own food.
Which is what I didn't want to do. I only lost 3 lbs in 2 weeks following the plan. I felt the return program was deceptive. Selections were great but out of 3 orders each had shipping issues of damaged product which they were quick to make right.
The final straw was items found to have mold in some of the items. Lost weight up to that point. Nutrisystem is one of the most recognizable names in weight loss and has rightly earned its place among the top diets. Founded in , Nutrisystem has helped millions of people lose weight on its convenient portion-controlled meals. This program takes the guesswork out of dieting and many people find it to be an easy approach to healthy weight loss.
The brand is one of the first diets to earn its marks by offering a hassle-free way to lose weight with its meal delivery service. The diet plan takes care of the majority of grocery shopping, cooking and portioning by delivering meals and snacks that are calorie-controlled and pre-prepared.