Frequently bought together
We found one lawsuit against the company bought by U. You don't honor your own company's policies. The staff is really helpful in fully understanding the program and the reasoning behind it. For more information about reviews on ConsumerAffairs. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon. Promoting alternative medicine and questionable diet and financial remedies Founding the International Pool Tour.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat.
Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food. Overall, this was a horrible experience. I will never use or recommend Nutrisystem again.
We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with. We will be taking a peek at your account and reaching out soon.
Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that.
My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor. I'm very disappointed with the service I receive so I will take my business to a place that has better customer service.
Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food.
How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many!
Doesn't anyone there want to see a photo of the stale food? Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information. We are sorry to hear that it took you so long to receive the information you needed for the program.
We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful. Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end. I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me.
I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said. We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me.
We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program.
Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism. So far I am enjoying being on Nutrisystem.
All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food.
Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program.
I have been overcharged. Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent. Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds.
The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response. I did not to think to take a picture of the back with the information. If this occurs on the next I will.
The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me.
Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence. It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim.
We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor. Very helpful but our chat was interrupted. I need to know how to continue after the first week. I am still confused on how to continue after the first week. Thank you for reaching out. We will be assigning this to a member of the Consumer Experience team to reach out and assist you.
The quality of food was pretty good with several options to choose from. Unfortunately when they were out of stock they substituted other food! Changing your plan such as delivery frequency was very difficult and why I left. Thank you for the feedback. We are sorry that you left for those reason. We will be reaching out to get further information.
Have a good one! Over the last several months, I have tried over and over to resolve an ongoing problem with order fulfillment. Customer service refused to help and refused my repeated requests to escalate the issue and finally Nutrisystem decided to dump me. Even in my last e-mail communication with Nutrisystem where I yet again outlined the problem, the reply back from Nutrisystem completely ignored the majority of what I wrote.
It looks like if Nutrisystem doesn't say anything about the problem, then it magically doesn't exist somehow. This shows that Nutrisystem has drastically fallen in terms of focusing on customer needs and flat out refuses to deal ethically with the customer. We sincerely apologize for your experience. We certainly do not want a long-time member to feel such a way. We will be investigating this and reaching out soon.
I have had a couple questions for your people there and I emailed them for a answer. First reply was very fast, second was a bit slower but they explained to me the reason why.
I have been very satisfied with everything from Nutrisystem!!! Thank you for your patience and understanding. We are happy to hear you got the answers you needed. We wish you the best of luck on the program! This is the 2nd time I've been on the NutriSystem plan. First time was a hit. Lost almost all my weight and kept it off for over a year.
Just a little more weight to lose so I ordered again for 2 months. First shipment arrived on time and the food was terrific. Second shipment has the frozen food arrive a couple days late. The 2nd shipment of non frozen food is still not here after being over a week, now almost a week and a half late.
How am I to stay on the regiment with half the menu missing for over a week? My assistant called NS as she ordered for me and asked for help—reimbursement— compensation of some sort. The reply from Nutri system? I even referred you to my sister and brother in law— who both signed up. We apologize that your 2nd order took longer than expected to get to you. We completely understand how this can throw someone off. We will be looking into this and reaching out. I sincerely appreciate all the help that Sheila offered.
I won't hesitate to contact your Team Rep should I have other questions. See three emails I've previously sent. You don't honor your own company's policies. Food was extremely poorly packed, melted and opened packaging. We are sorry that you had such a poor experience with us.
We will be taking a look at your account and reaching out shortly. Customers can benefit from an online health tracking platform and individualized counseling from dieticians and weight loss coaches. Nutrisystem offers separate plans for men and women, with different options and price points customized to your weight loss goals. With meals containing 12 grams or less of sugar, Nutrisystem takes the guesswork out of choosing optimal low-glycemic foods to stabilize blood sugar -- which could be good for people with any degree of insulin resistance.
Any busy person who does not have time to prepare their own meals would benefit from having frozen and other pre-packaged meals and snacks delivered to their home. Nutrisystem will ship all the food you need to your doorstep, with free shipping included.
You can also find their products on QVC, at Costco and at several major grocers and mass retailers like Kroger and Walmart. Transition and maintenance plan: This program provides long-term fat loss success rather than just focusing on initial weight loss, which is important for those who need to establish lifelong healthy habits.
While all of the meals offered by Nutrisystem are designed to comply with the USDA's recommendations for a nutritious diet, those who want to stick to a vegetarian diet can especially benefit from Nutrisystem. You can avoid all animal products and still lose weight with Nutrisystem, with over 90 vegetarian options.
Many people fail at diets because their bodies crave snacks to maintain their blood sugar levels throughout the day. Because Nutrisystem allows 6 meals a day, you can avoid a dip in your blood sugar that could lead to cravings.
By eating smaller portions, you can eat more frequently and still reach your weight loss goals. Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations. To see why, sign up below! Be in the know Get trending consumer news and recalls.
Thanks Keep an eye on your inbox, the lastest consumer news is on it's way! In the early s, Trudeau was convicted of larceny and credit card fraud. In November , Trudeau was convicted of criminal contempt,   and was sentenced to serve a year sentence at a Federal Prison Camp in Alabama.
After high school Trudeau became a used car salesman, then joined the seminar circuit, selling memory improvement techniques.
In , he pleaded guilty to 11 counts of credit card fraud and spent two years in federal prison. The firm was successful until the Attorney General of Illinois charged that it was running a pyramid scheme.
Trudeau and Nutrition for Life settled cases brought by the state of Illinois, and seven other U. Next, Trudeau produced and appeared in a series of late-night television infomercial broadcasts throughout North America. They promoted a range of products, including health aids, dietary supplements such as coral calcium , baldness remedies, addiction treatments, memory-improvement courses, reading-improvement programs and real estate investment strategies.
The FTC took regulatory action against Trudeau, alleging that his broadcasts contained unsubstantiated claims and misrepresentations. In , he was fined. In , Trudeau began writing books and promoting them with infomercials in the U. The book was criticized for containing no natural cures. According to Trudeau, the book identifies brand name products that will cure myriad illnesses. Trudeau's books claim that animals in the wild rarely develop degenerative conditions like cancer or Alzheimer's disease , and that many diseases are caused not by viruses or bacteria, but rather by an imbalance in vital energy.
Science writer Christopher Wanjek critiqued and rejected many of these claims in his July 25, LiveScience. His writing has been commercially successful if not factual. It has sold more than five million copies. Trudeau launched a self-titled Internet radio talk show in February which also aired on several small radio stations consisting of mostly brokered programming.
Trudeau has been married at least three times. Little is known about his first marriage, to Oleksandra Polozhentseva, a Ukrainian immigrant. His second union, in , to Kristine Dorow, a Norwegian student whom he met in London, ended in annulment after four months. In he married Natalya Babenko, another Ukrainian, who currently runs several of his former companies.
She has returned to her home in Kiev , according to Trudeau. In , Trudeau self-published his book Natural Cures "They" Don't Want You to Know About , in which he made a number of unsubstantiated claims—for example, that sunlight does not cause cancer, sunscreen is one of the major causes of skin cancer, and that AIDS was a hoax devised as an excuse to stimulate medication usage.
Natural Cures sold briskly due to an aggressive infomercial promotion. Quackwatch and other internet watchdog sites cautioned that the infomercial itself was "misleading".
Santiago cautioned that Natural Cures contained no actual cures, only "speculation". The paid sites contained only additional, similarly unsubstantiated speculation, according to the CPB. His second book was self-published as well and titled More Natural Cures Revealed: The book is a similar publication to his first, where he purports to explain why drug and food companies hide the truth about how their products can cause disease.
Though the book received negative comments from some reviewers, it received average ratings on both Amazon and GoodReads. The book describes a weight loss plan originally proposed by British endocrinologist ATW Simeons in the s involving injections of human chorionic gonadotropin. The diet was criticized in by the Journal of the American Medical Association as hazardous to human health and a waste of money.
Clinical research trials published by the Journal of the American Medical Association and the American Journal of Clinical Nutrition  have shown that hCG is ineffective as a weight-loss aid, citing "no statistically significant difference in the means of the two groups" and that hCG "does not appear to enhance the effectiveness of a rigidly imposed regimen for weight reduction.
The FTC has filed a contempt-of-court action against Trudeau alleging that the alleged misrepresentations in the book violate a consent order. Debt Cures was published in and has been marketed on television. Published in , the product says it gives tools on how to use the Law of Attraction to manifest readers' desires. The packaging also says it contains key links to using the Law of Attraction that are missing in other publications.
Among the claims made in the related infomercial is Trudeau's assertion to have virtually flunked out of high school. There is also an invitation to join the now defunct "Global Information Network," an "exclusive group of highly influential, affluent, and freedom-orientated [sic] people" see below. At one time, Trudeau was a prolific producer of infomercials. Trudeau offers a conspiracy theory , saying that the drug industry and the FDA work with each other to effectively deceive the public by banning all-natural cures in order to protect the profits of the drug industry.
In any other industry, according to Trudeau, this would be called "bribery," a "conflict of interest" or "payoffs. One of the major complaints about Trudeau's infomercials is that he makes only vague references to scientific studies, making them impossible to cross-check for accuracy. The same criticism exists for the anecdotal evidence he presents in the infomercials. For example, he tells a story in an infomercial about "a friend from England" who came to his house and complained of heartburn.
He also references a study done on the antidepressant qualities of St. John's Wort compared to two prescription medications. These studies, the informercials suggest, are identified in the book being advertised for sale, but none of his books provide any such substantiation. A pair of Associated Press articles by Candice Choi on the infomercials elaborated on the success and problems of the programs. Trudeau's use of the word "cure" is an issue for regulators.
Also, bookstores are polled on their decisions to sell or not sell a successful and controversial self-published book. Trudeau says he adapted techniques used to improve the memory of the blind and the mentally challenged to create Mega Memory and Advanced Mega Memory audio tapes. His promotion of memory-enhancing products was ended by the intervention of the Federal Trade Commission which alleged that the claims made by Trudeau were false and programs involved would not enable users to achieve a " photographic memory ," as the advertising claimed.
Trudeau used research that Dr. Trudeau was selling automobiles at Neponset Lincoln Mercury in the Dorchester neighborhood of Boston in when he first met Van Masters. In addition to Natural Cures , Trudeau also hosted an infomercial that features the "Perfect Lift" non-surgical facelift.
In , Trudeau began airing another infomercial, for a product called Firmalift, with Leigh Valentine. His goal was to transform billiards into a "major league" sport with aggressive promotion and the largest purses ever offered. Winners were assured that they would receive their prizes in small installments, but most were never paid. The Reno fiasco marked the demise not only of IPT, but of professional pool competitions as a whole.
As one commentator put it, "The pool hustler wasn't murdered by any single suspect, but the last man holding the knife was Kevin Trudeau. In connection with his promotional activities he has had a felony conviction and has been an unsuccessful defendant in several Federal Trade Commission FTC lawsuits. In these cases Trudeau signed a consent decree in which he did not plead guilty but did agree to stop making the claims and to pay a fine.
Trudeau subsequently began to sell books, which are protected by the First Amendment. Trudeau was convicted of fraud and larceny in the early s. The larceny he explains as a series of math errors compounded by the "mistake" of a bank official. As for why the bank thought he was a doctor, that was just a simple misunderstanding, because he jokingly referred to himself as a "doctor in memory".
He still can't quite believe he was prosecuted for the larceny charges. Trudeau began working for Nutrition For Life, a multi-level marketing program, in the mids. In , his recruitment practices were cited by the states of Illinois and Michigan , as well as the U. Securities and Exchange Commission. Illinois sued Trudeau and Jules Leib, his partner, accusing them of operating an illegal pyramid scheme.
Michigan forbade him from operating in the state. Callahan" was "studying quantum physics. In July , Trudeau entered into a stipulated preliminary injunction that prohibited him from continuing to make the challenged claims for Coral Calcium Supreme and Biotape. In the summer of , the court found Trudeau in contempt of court for violating the preliminary injunction, because he had sent out a direct mail piece and produced an infomercial making prohibited claims.
The court ordered Trudeau to cease all marketing for coral calcium products. He also agreed to a lifetime ban on promoting products using infomercials, but excluded restrictions to promote his books via infomercials.
District Court for the District of Columbia seeking declaratory and injunctive relief. Trudeau also filed a motion for preliminary injunction, which the court denied. The complaint charged that the FTC had retaliated against him for his criticism of the agency by issuing a press release that falsely characterized and intentionally and deliberately misrepresented the Final Order. The FTC responded with a motion to dismiss the complaint for lack of subject-matter jurisdiction under Federal Rule of Civil Procedure 12 b 1 , and for failure to state a claim for which relief can be granted under Rule 12 b 6.
The district court granted the FTC's motion to dismiss. First, the court concluded that it lacked subject-matter jurisdiction because the press release was not "a 'final agency action'" under "section of the [Administrative Procedure Act]", 5 U. Second, the court held, "in the alternative, that Trudeau's claims failed to state a viable cause of action as a matter of law. Trudeau later filed an appeal which was unsuccessful in reversing the court's ruling.
The temporary restraining order was replaced by a preliminary injunction. However, Trudeau lost a motion to have the Board send a "corrective letter" to the television stations and subsequently dropped all claims for monetary damages.
The case is still in litigation. The FTC filed a contempt of court action against Trudeau and the companies that market The Weight Loss Cure 'They' Don't Want You to Know About , alleging that Trudeau was in contempt of a court order by "deceptively claiming in his infomercials that the book being advertised establishes a weight-loss protocol that is 'easy' to follow.
When consumers buy the book, they find it describes a complex plan that requires intense dieting, daily injections of a prescribed drug that is not easily obtainable, and lifelong dietary restrictions. On November 19, , Trudeau was found in contempt of the court order for "patently false" claims in his weight loss book. District Court Judge Robert W. Gettleman ruled that Trudeau "clearly misrepresents in his advertisements the difficulty of the diet described in his book, and by doing so, he has misled thousands of consumers.
The court denied Trudeau's request to reconsider or stay this ruling on December 11 of the same year. On February 11, , Trudeau was arrested and appeared in U.